Terms and Conditions
From the time of collection, all animals are in the care and responsibility of Evans Direct Pet Transport, until received at the departing address or airport.
During transportation measures are put in place to ensure the welfare and safety of the animals is of the highest priority, however Evans Direct Pet Transport cannot accept responsibility for death or injury due to natural causes.
In the unlikely event of an animal to become sick or injured due by natural causes during transportation, it is the driver’s duty to ensure the animal is seen by a vet immediately. All decisions regarding the animal’s health are made by strict recommendation of the vet. Clients will be contacted and informed immediately. Evans Direct Pet Transport does not accept responsibility for the failure of payment regarding veterinary charges.
The completion of relevant documents is in the responsibility of the client. Evans Direct Pet Transport does not accept responsibility of flight refusal or denied boarder entry due to incomplete or incorrect documents. If documents cannot be corrected in time for departure and the client cannot be contacted, animals will be transported to either the collection address or a suitable boarding/animal holding facility and clients charged as necessary.
All payments must be paid in full by the date of collection, unless other arraignments are made prior. Evans Direct Pet Transport does not accept the currency of Euro as payment however sterling can be made payable through cash or bank transfer.
When booking a European collection a security deposit of 20% must be paid once booking is confirmed. This payment cannot be redeemed even if transportation is cancelled.
There will be no refunds given if any journey is cancelled within 24 hours of the collection date. Cancellations made before this time period can be refunded and/or postponed for a later date however any security deposits will be lost.

