Terms and Conditions
Terms and Conditions
From the time of collection, all animals are in the care and responsibility of Evans Direct Pet Transport, until received at the departing address or airport.
During transportation measures are put in place to ensure the welfare and safety of the animals is of the highest priority, however Evans Direct Pet Transport cannot accept responsibility for death or injury due to natural causes.
In the unlikely event of an animal to become sick or injured due by natural causes during transportation, it is the driver’s duty to ensure the animal is seen by a vet immediately. All decisions regarding the animal’s health are made by strict recommendation of the vet. Clients will be contacted and informed immediately. Evans Direct Pet Transport does not accept responsibility for the failure of payment regarding veterinary charges.
The completion of relevant documents is in the responsibility of the client. Evans Direct Pet Transport does not accept responsibility of flight refusal or denied boarder entry due to incomplete or incorrect documents. If documents cannot be corrected in time for departure and the client cannot be contacted, animals will be transported to either the collection address or a suitable boarding/animal holding facility and clients charged as necessary.
All payments must be paid in full by the date of collection, unless other arraignments are made prior. Evans Direct Pet Transport does not accept the currency of Euro as payment however sterling can be made payable through cash or bank transfer.
When booking a European collection a security deposit of 20% must be paid once booking is confirmed. This payment cannot be redeemed even if transportation is cancelled.
There will be no refunds given if any journey is cancelled within 24 hours of the collection date. Cancellations made before this time period can be refunded and/or postponed for a later date however any security deposits will be lost.
Travel Documents
Not sure what documents are needed for the transport of your pet? Visit DEFRA for useful information associated with transport.
FAQ's
A. The time will depend on the destination route and each will vary, however all transport times are calculated to include multiple rest/toilet stops and the driver will notify you of a estimated arrival time prior to leaving.
A. All pets are provided with a suitable sized pen that is secure and comfortable bedding is always provided.
A. For airport transfers our drivers will contact you directly as soon as your pet/s have been successfully checked in and handed over to the airline personal.
A. The documents needed depend on the transport required. For international travel this will be depend on the country your pet is travelling to but basic documents include flight documentation, health and vaccination records provided by your vet and a pet passport. For European transport we recommend that all animals are vaccinated with proof of veterinary records, micro chipped and travel under the pet passport scheme.
A. Yes. The driver will be able to see your pets throughout the journey; there is no barrier in the vehicle which blocks the drivers view. The pens can also be easily accessed.
A. If for any reason the driver suspects that your pet is unwell, you or a nominated emergency contact number will be notified and if needed your animals will always been seen by a vet. Any decisions regarding your pets health will be made by either you, emergency contact or if these cannot be contacted all decisions will be made by the recommendation of the Veterinary team. You will always be informed when possible.
A. Terms and Conditions of our services are detailed on the Terms Page on our website. You will also find a link on each page in the footer section. You can also download a pdf to save/print/download or email us and we will forward you a copy by request.
